Terms & Conditions

Welcome to our Point of Sale (POS) website. These terms and conditions (hereafter 'Terms') apply to all users of the website and its services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, you may not use the website.

You are granted permission to use our website and services for lawful purposes only. You may not use the website in any way that breaches any applicable local, or national law or regulations.

All elements used on this website, including but not limited to text, graphics, logos, images, and software, are protected by copyright. They are owned by Pos.al. This site is used as determined on the terms here. The customer has the right to use this site only for his personal use and any copying, unauthorized use of the elements used on this site is prohibited.

Pos.al reserves the right to process personal data in order to improve the management of the relationship with its customers and promote the services offered on the site, without sharing them with third parties. Pos.al collects the following data from the user: Name, Surname, NUIS, Address, City, Phone number, E-mail address. The purposes for which we process customer data are as follows: 1. Sending information about purchased subscriptions and general notifications via email or phone call. 2. Sending personalized notifications on actions taken on the site. In cases as shown below: 1. Uploading the fiscalization certificate in order to fiscalize your invoices, the data is not shared with third parties. 2. Subscription payments on the platform, sensitive data of the used bank account, debit and credit cards are not collected and shared with third parties. 3. Saving a bank account in the program by setting IBAN, Bank name, SWIFT, is not shared with third parties.

You acknowledge and agree that you are solely responsible for maintaining the confidentiality and security of your username, email, and password associated with your account. Any activities performed under your account will be considered your responsibility.

You agree to use our site in a manner that is legal, ethical and respectful of the rights of others. You may not use our website to harass, threaten or intimidate others, to engage in any activity that is fraudulent, illegal or harmful, or to transmit any virus or other harmful code.

When you purchase a subscription(s) to our services, you understand and accept full responsibility for all transactions and actions performed on your account. You agree to promptly address any payment-related issues and ensure the accuracy of billing information. Our company is not responsible for any financial loss caused by the use of our services. It's important to note that with paid subscriptions or any financial interactions, we do not provide indemnification. You are solely responsible for any decisions, transactions, or financial implications that may arise from the use of our platform. Any actions taken with your account, including paid subscriptions, are undertaken at your own risk.

We are dedicated to providing excellent customer support to enhance your experience with our Point of Sale (POS) website. Our customer care team is available to assist you during our regular working hours, Monday to Friday, from 7:00 AM to 21:00 PM and Saturday from 9:00 AM to 16:00 PM. During working hours — If you require assistance or have any inquiries, our customer care representatives are ready to help you. You can reach out to us through our online chat support system available on the website. After Hours - Email Support — For your convenience, even after regular business hours, you can contact us for support. If you encounter any problems or have questions, you can leave us an email at the address provided on our homepage. When leaving an email, please be sure to include your name, email address, and a detailed description of the problem you are experiencing. Our team will respond to your email within the next business day. You can always refer to our basic knowledge page at the link https://posal.tawk.help/. High priority support — In case of high priority matters that require immediate attention such as you cannot log in into your profile or the documents or receipts are being saved, outside of our regular business hours, you have access to quick assistance. You can send an email directly to info@pos.al. Moreover, in case of a high priority situation, you can call our helpline at +355672014274 for immediate help and support. We are committed to ensuring that you receive the necessary assistance and support for a seamless experience while using our POS software platform.

It is important to note that fiscalization, including the proper handling of invoices and related legal requirements, is the sole responsibility of the user. Our platform provides the necessary tools and features to facilitate fiscalization processes, but ultimate compliance with tax regulations and accurate reporting rests with the user. While we strive to offer a seamless experience and support in using our platform's fiscalization features, it's essential for users to understand and adhere to the legal obligations of their jurisdiction. We encourage users to stay informed about the relevant laws and regulations pertaining to fiscalization and to seek professional advice if needed. As part of our commitment to transparency and user empowerment, we provide resources and guidance to assist users in understanding and fulfilling their fiscalization obligations. However, users are responsible for ensuring the accuracy and completeness of their fiscalization activities while using our platform. By using our Point of Sale (POS) software platform, users acknowledge and agree to undertake their fiscalization duties in accordance with the applicable laws and regulations. We are here to provide support and assistance, but the ultimate responsibility for fiscalization lies with each user.

Our company is not responsible for any damages resulting from the incorrect use or inability to use our site or our services. This includes but is not limited to direct, indirect, incidental, punitive and consequential damages. We take no responsibility for any loss or damage that may be caused by unauthorized access using our servers or disrupting our services.

We reserve the right to make changes or revisions to these Terms at any time without prior notice. Your continued use of the Site following any changes to these Terms constitutes your acceptance of the new Terms.

These Terms will be subject to and interpreted in accordance with the laws of the Republic of Albania, without affecting the principles of conflict of law.

If you have any questions or comments about these Terms, please contact us at +355672014274 or send an email to info@pos.al.